{"id":1292,"date":"2025-12-23T13:43:04","date_gmt":"2025-12-23T11:43:04","guid":{"rendered":"https:\/\/docs.recrur.net\/ee\/?page_id=1292"},"modified":"2025-12-23T13:43:04","modified_gmt":"2025-12-23T11:43:04","slug":"nps-mootmise-kasutusjuhend","status":"publish","type":"page","link":"https:\/\/docs.recrur.net\/ee\/konkursid\/nps-mootmise-kasutusjuhend\/","title":{"rendered":"NPS m\u00f5\u00f5tmise kasutusjuhend"},"content":{"rendered":"\n
\n\n\n\n

<\/h1>\n\n\n\n

Mis on NPS?<\/h2>\n\n\n\n

NPS (Net Promoter Score)<\/strong> on rahulolu m\u00f5\u00f5dik, mis n\u00e4itab, kui t\u00f5en\u00e4oliselt soovitaks kandidaat sinu v\u00e4rbamisprotsessi v\u00f5i konkursil osalemise kogemust teistele.<\/p>\n\n\n\n

\n\n\n\n

1. NPS e-kirja malli loomine<\/h2>\n\n\n\n

NPS m\u00f5\u00f5tmiseks tuleb esmalt luua vastav e-kirja mall.<\/p>\n\n\n\n

Sammud:<\/strong><\/p>\n\n\n\n

    \n
  1. Ava E-kirja mallid<\/strong>.<\/li>\n\n\n\n
  2. Ava muutmiseks olemasolev NPS m\u00e4rgisega fail<\/li>\n\n\n\n
  3. Muuda e-kirja sisu ja pealkiri:<\/li>\n\n\n\n
  4. Salvesta mall.<\/li>\n\n\n\n
  5. <\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    2. Konkursi valimine NPS m\u00f5\u00f5tmiseks<\/h2>\n\n\n\n

    Enne e-kirja saatmist tuleb valida konkurss, mille kandidaatide kogemust soovid m\u00f5\u00f5ta.<\/p>\n\n\n\n

    Sammud:<\/strong><\/p>\n\n\n\n

      \n
    1. Ava Konkursid<\/strong>.<\/li>\n\n\n\n
    2. Vali konkurss, mille NPS skoori soovid koguda.<\/li>\n\n\n\n
    3. Veendu, et konkursil on olemas kandidaadid, kellele saab e-kirja saata.<\/li>\n<\/ol>\n\n\n\n
      \n\n\n\n

      3. NPS e-kirja saatmine kandidaatidele<\/h2>\n\n\n\n

      Kui mall ja konkurss on valitud, saab NPS k\u00fcsitluse kandidaatidele v\u00e4lja saata.<\/p>\n\n\n\n

      Sammud:<\/strong><\/p>\n\n\n\n

        \n
      1. Ava valitud konkursi vaade.<\/li>\n\n\n\n
      2. Vali adressaatideks konkursi kandidaadid.<\/li>\n\n\n\n
      3. Vali Saada e-kiri<\/strong>.<\/li>\n\n\n\n
      4. Kasuta eelnevalt loodud NPS e-kirja malli<\/strong>.<\/li>\n\n\n\n
      5. Saada e-kiri.<\/li>\n<\/ol>\n\n\n\n
        \"\"<\/figure>\n\n\n\n
        \n\n\n\n
        \"\"<\/figure>\n\n\n\n

        4. NPS tulemuste vaatamine<\/h2>\n\n\n\n

        P\u00e4rast vastuste kogumist saab NPS tulemusi vaadata konkursi statistika vaates.<\/p>\n\n\n\n

        Sammud:<\/strong><\/p>\n\n\n\n

          \n
        1. Ava vastav konkurss<\/strong>.<\/li>\n\n\n\n
        2. Mine Statistika<\/strong> ribale konkursi \u00fclaosas.<\/li>\n\n\n\n
        3. Vaata:\n
            \n
          • NPS skoori<\/li>\n\n\n\n
          • Vastuste jaotust<\/li>\n\n\n\n
          • Vastajate arvu<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n
            \"\"<\/figure>\n\n\n\n
            \n\n\n\n

            Kuidas NPS arvutatakse?<\/h2>\n\n\n\n

            Kandidaadid jagatakse vastuse p\u00f5hjal kolme gruppi:<\/p>\n\n\n\n

            Hinne<\/th>Kategooria<\/th><\/tr><\/thead>
            9\u201310<\/td>Soovitajad (Promoters)<\/strong><\/td><\/tr>
            7\u20138<\/td>Neutraalsed (Passives)<\/strong><\/td><\/tr>
            0\u20136<\/td>Kriitikud (Detractors)<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            NPS valem:<\/strong><\/p>\n\n\n\n

            NPS = % soovitajaid \u2212 % kriitikuid\n<\/code><\/pre>\n\n\n\n
            N\u00e4ide:<\/h3>\n\n\n\n
              \n
            • 60% vastajatest on soovitajad<\/li>\n\n\n\n
            • 25% vastajatest on kriitikud<\/li>\n<\/ul>\n\n\n\n
              NPS = 60 \u2212 25 = 35<\/strong><\/p>\n\n\n\n
              \ud83d\udcca NPS tulemus j\u00e4\u00e4b vahemikku \u2013100 kuni +100<\/strong>.<\/p>\n\n\n\n
              \n\n\n\n
              NPS tulemuse t\u00f5lgendamine<\/h2>\n\n\n\n
                \n
              • > 50<\/strong> \u2013 v\u00e4ga hea kandidaatide kogemus<\/li>\n\n\n\n
              • 0 kuni 50<\/strong> \u2013 rahuldav, kuid arenguruumi on<\/li>\n\n\n\n
              • < 0<\/strong> \u2013 probleemne kandidaatide kogemus<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":146,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-1292","page","type-page","status-publish","category-konkursid"],"_links":{"self":[{"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/pages\/1292","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/comments?post=1292"}],"version-history":[{"count":1,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/pages\/1292\/revisions"}],"predecessor-version":[{"id":1296,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/pages\/1292\/revisions\/1296"}],"up":[{"embeddable":true,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/pages\/146"}],"wp:attachment":[{"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/media?parent=1292"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/categories?post=1292"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.recrur.net\/ee\/wp-json\/wp\/v2\/tags?post=1292"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}